FAQ

TOP SKLAD operates 7 locations: 6 in Bratislava (in Petržalka, Nové Mesto, and Dúbravka districts) and 1 in Nitra. When booking on our website, you can select the location that suits you best. We recommend choosing one that is closest to your home or workplace, and check that it has available units of the type and size you need. Please note that indoor storage units (lockers) are only available at selected locations.

On each location's page on our website, you will find the exact address, coordinates, and a map. From there, you can easily plan your route using your smartphone or navigation app (Google Maps, Waze, Apple Maps). Each location page also includes detailed directions for reaching the site by public transport.

The entire process of choosing, booking, and paying for a storage unit at TOP SKLAD is fully remote, handled online through our website, and takes about 10 minutes. The website provides detailed specifications for each unit, and photos of all locations are available in the "Gallery" section. If you would like to visit a location in person before renting, please contact our customer support team and we will do our best to assist you. However, all photos of locations and units are available on the respective listing pages. Our website contains sufficient information to help you choose the right unit.

Once your agreement is in place, you receive 24/7 personal access to the site, including nights, weekends, and public holidays. The location gate is opened by calling a dedicated GSM module number from the phone registered in your personal account (Account Dashboard), as well as from any additional numbers you have added for site access. The exception is the entrance door to the storage premises at Holíčska 7, which is opened by entering a personal code assigned to each tenant and displayed in their Account Dashboard. All locations are equipped with round-the-clock CCTV surveillance. You access your individual storage unit (container or indoor unit) using your own padlock: only you hold the key. No on-site staff is needed to grant access. We offer every tenant a new padlock in sealed packaging (attached inside the unit door) as a complimentary gift.

TOP SKLAD offers two types of storage units:

• Outdoor units (container-based): converted, ventilated shipping containers of various sizes (from 3.5 m² to 15 m² and above). They are unheated and non-air-conditioned. Located at sites across Bratislava and Nitra. Some units offer direct vehicle access (including trucks up to 12 m in length). On each location page, the unit listing includes a "Vehicle access" filter with three options: "Yes (to the unit)", "Yes (to the site)", and "External parking". You can also use the site layout map to choose a ground-level unit, which (except for indoor units inside buildings) allows direct drive-up access.
• Indoor units (lockers / storage rooms): enclosed rooms within buildings with a comfortable temperature, starting from 0.8 m². Available at selected locations in Bratislava (Petržalka, Nové Mesto).

Both types are intended exclusively for storing movable property and are ideal for personal needs (moving, seasonal items, sports equipment) as well as for business use (archives, stock, equipment).

The units themselves are not heated or air-conditioned as such. What matters is where they stand:

• Indoor units at Holíčska 7 in Petržalka and Tomášikova 50D in Nové Mesto are inside buildings kept at a comfortable temperature in summer and winter. They suit furniture, household appliances, musical instruments including pianos, works of art, electronics and anything else that frost or sharp temperature swings would harm.
• Outdoor units (containers) are ventilated but unheated and not air-conditioned, so the temperature inside follows the weather. They suit things that neither winter nor summer will harm: tyres, garden tools, building materials, ordinary furniture.

Measure your largest item before renting: indoor unit doors are 0.80 × 1.95 m.

Consider the volume and type of items you need to store. The website offers size filters: up to 3 m², 3-5 m², 5-7 m², 7-12 m², and over 12 m². For a few boxes or seasonal belongings, an indoor locker from 0.8 m² will do. For furniture, a motorcycle, or a large number of boxes, a container from 3.5 m² is recommended. Thanks to the container height (up to 3 m), items can be stacked vertically for efficient use of space. The "Services" page provides detailed descriptions and photos of all available options.

• A ground floor unit is situated directly on the site surface. You can drive right up to it, making it extremely convenient for loading and unloading heavy items.
• A 1st floor unit is positioned above ground-level units and is accessed via a dedicated staircase. This option is more affordable and is ideal for long-term storage of items you can carry by hand (boxes, seasonal belongings, lightweight furniture).

At the Holíčska 7 site, besides the standard indoor units, there are small boxes placed in two levels, one above the other. The lower box stands on the floor and is 1.20 m high inside; the upper box sits above it and is 1.01 m high. Both are about 1 m² with a 0.80 x 1.00 m door, so they suit boxes, seasonal items, documents or sports gear. If you need to step inside or store tall items, choose a standard unit 2.60 m high. The exact dimensions are always listed on the card of the particular unit.

The triangle marks the level of units placed in two levels, one above the other. A triangle with its flat edge at the bottom means the lower box, the one standing on the floor. A triangle with its flat edge on top means the upper box above it. A standard unit shows a rectangle instead. The height on the unit card says the same thing: 1.20 m belongs to the lower level, 1.01 m to the upper one.

The unit is locked with your own padlock and you are the only one with the key; TOP SKLAD staff do not have it. If you do not have a padlock, you get a new one from us as a gift, in sealed packaging, usually fixed on the inside of the unit door. When the rental ends you take your padlock with you, so that we can take the unit back and return your deposit.

Yes, you can rent multiple units, both container-based and indoor, at one or several locations. Your Account Dashboard on the website will display information and management tools for all your active and archived rentals.

The entire process is handled online at top-sklad.com and takes about 10 minutes. Select the unit type (container or indoor), the desired location and size, fill in your contact details, agree to the terms, and click "Order with payment obligation". The rental agreement is considered concluded as soon as your first payment is processed through our payment gateway. All documents are immediately available in your Account Dashboard, no email correspondence required.

Use your current mobile number in international format (with country code). This is essential, as this number will be used to call the gate to access the site, and you will receive important SMS notifications from our company regarding your rental.

No. If you already have an account, simply log in using your email and password, and you can arrange a new rental without re-entering your personal or billing details. This applies to all accounts that have ever had an active rental in our system. Even after a long break, we do not delete accounts of our previous clients.

No. In accordance with our General Terms and Conditions and applicable legislation, a valid rental agreement requires accurate tenant information (full name / company name, address, phone number, email). However, our company does not request or hold any data about items stored by clients in our units, and guarantees that access will not be provided to anyone other than the respective tenants.

Providing deliberately false information is a serious violation of the service rules. It will result in invoicing errors and gives the lessor the right to unilaterally cancel the rental without compensation for unused / elapsed days, and without returning the security deposit.

In that case, you will not be able to open the site gate, as the system will not recognise you. If you make a mistake, immediately log in to your Account Dashboard (using your email) and correct the number. This must be done by the tenant personally. Customer support does not have access to your personal data and cannot initiate changes for security reasons.

After your first order is placed and payment is confirmed, the system automatically creates your Account Dashboard. Login credentials (including the initial password) are sent to the email address provided in your order. You can change your password at any time in the Acount Dashboard settings or via the "forgot password" link on the login page.

There are two routes, and they differ in one thing: whether you remember your current password.

Password forgotten (nothing to remember).

1. On the login page click "Forgot your password?".
2. Enter the e-mail you sign in with and pass the check.
3. An e-mail with a link arrives within minutes. The link is valid for one hour and works once.
4. Open it, type the new password twice (at least 8 characters) and save. You are returned to the page you came from.

If the e-mail is not there, check the spam folder. A link older than an hour no longer works: just ask for a new one.

Changing the password while signed in.

1. Sign in and open the "Tenant data" tab.
2. Enter your current password, then the new one twice (at least 8 characters) and save.

This route needs the current password. If you do not remember it, use "Forgot your password?" above. The "Tenant data" tab is available while you have an active rental; without one, the e-mail link is the only way to a new password.

You change the password yourself. Nobody at TOP SKLAD can see or read it, and we will never ask for it by phone or e-mail.

Rental payments are made exclusively by cashless transfer. You can pay by bank card (including Apple Pay, Google Pay). Standard bank transfer and QR code payment are also available. All payments are processed through our secure payment gateway, provided by our partner, Tatra Banka.

No. Under our terms, all payments between the tenant and the landlord are made strictly by cashless transfer. Cash payments for storage rental are not accepted.

Processing the transaction requires a secure connection between the payment gateway, your bank, and our website. This usually takes a few seconds, but under heavy banking network load it may take up to a minute. Please do not close the browser tab until the order confirmation page appears.

This is most commonly caused by insufficient card balance, an expired card, or bank-imposed online purchase limits. Your bank may also decline the transaction for security reasons. We recommend checking your limits in your banking app, trying a different card, or contacting your bank's support team.

Rental rates are determined by an automated system and depend on several factors: the selected location, unit type (container or locker), floor level, demand, and rental duration. The longer the rental period, the lower the monthly price. Prices start from as low as €29/month. The exact price is always displayed before you confirm your order. You can compare base prices on the "Pricing" page.

Yes. Thanks to the dynamic pricing feature employed by our system, storage prices change daily. This is directly related to the occupancy level of each location. The fewer units of a given type that are available, the higher the rental price at that specific location. Price fluctuations from the base rate are modest. The current price will always be visible in your Account Dashboard before you pay for a renewal. The exception is automatic payments (subscription): while a subscription is active, renewals are charged at the price locked when you ordered, and dynamic pricing does not apply to them.

The best way to secure a favourable rate is to place an order with payment obligation for a longer period straight away (for example, 6 or 12 months). Another way is to switch on automatic payments (subscription): the price locked when you ordered stays the same for as long as the subscription is active.

The security deposit is a refundable amount equal to one month's rental fee. It covers the risks of non-payment, property damage, cleaning costs, or disposal of waste left behind. To receive your deposit back, you must: remove all belongings, take off your padlock, upload 3 photos to your Account Dashboard, and submit a unit return request in accordance with the rules available in the tenant's Account Dashboard. Once the unit is properly vacated, the deposit is returned to your account automatically within 5 business days (in rare cases, depending on the recipient's bank, this may take up to 10 business days).

The security deposit is a mandatory condition of every rental (each new rental requires its own deposit; no additional deposit is charged when renewing an active rental). Exceptions (VIP client status, no deposit required) may be granted on a case-by-case basis at management's discretion (for example, for corporate clients with a large rental portfolio or clients with a flawless payment history and an active rental exceeding 365 days, without any early returns).

To maintain a good tenant reputation, you must always pay rent on time, follow storage rules, keep the site clean, and treat the landlord's property with care. Once a client is granted VIP status, no deposit will be charged on any of their future rentals. VIP client status will be revoked in the event of an early unit return.

The Account Dashboard (My TOP SKLAD) displays a summary of all your active units: the rented unit and its number, rental start and end dates, location information with the phone number / access code, and quick-action buttons (renew, return). The page also contains links to the customer support request form and the insurance claim form.

Here you can manage your personal details (phone, email), update billing information, and configure access permissions (granting additional phone numbers the right to open the gate).

This page allows you to quickly and formally submit a request to management in any situation. Available request categories:

- Request to change tenant details - I have a problem with the rental payment - Unit condition (doors, walls, roof) - I cannot enter the site - I cannot leave the site - I cannot open my unit - I cannot close my unit - The site gate is broken - A trolley on the site is broken - Request for early termination of the rental agreement - Other (I will describe the situation in a note)

The tenant can also: file a complaint about hidden defects (within 7 days of the rental start date), or simply ask a question related to an active rental or system functionality.

Log in at top-sklad.com using your email and password. All your personal data, billing details, and contracts are available on the "Tenant data" tab in your Account Dashboard.

You can change your phone number directly in the relevant section of your Account Dashboard on the "Tenant data" tab. The change takes effect immediately. Your old number will instantly stop being able to open the site gate (if the access type for the site with your rented unit is GSM), and the new number will be added to the access list for all locations where you have an active rental.

In addition to being used to contact you, your primary number serves as an identification key for contactless gate opening (by calling the GSM module). Important service SMS messages are also sent to this number (for example, payment reminders or access information).

In the tenant data settings in your Account Dashboard, you can add phone numbers of trusted persons, employees, or movers. If you have multiple active rentals at different locations, when adding a new number you will have the option to restrict access to specific locations by checking / unchecking the box next to each location name. When a number is removed, it is instantly deleted from all location access lists where it was registered. Checking / unchecking a box performs the corresponding action (adding / removing) for that phone number at the specified location.

The system supports any valid mobile number format. However, to receive SMS notifications and important information, your number must begin with +4 or +3. In other cases, the service provider does not guarantee delivery of SMS messages containing important information. All SMS messages are also sent via email. Please enter your number in full international format (with country code, e.g. +421 or +420).

Additional numbers are granted only the right to open the entry gate by calling from that number. These individuals do not have access to your Account Dashboard, financial information, or rental management. For the Holíčska location, additional phone numbers are unnecessary, as site access is controlled by a shared code, and you decide who to share it with. If needed, you can reset the access code on the main "My TOP SKLAD" tab in your Account Dashboard.

This can also be done in the tenant data editing section of your Account Dashboard by adding an additional email address.

Additional email addresses are used exclusively to receive copies of the highest-priority system messages, such as reminders about the rental term expiring and the need to pay for renewal or return the unit according to the return rules. Logging in to the Account Dashboard with an additional email is not possible.

At any time during your rental period, you can renew through your Account Dashboard: select the relevant unit, click "Renew", choose the desired period, confirm the renewal terms, and complete the payment. We recommend doing this well in advance to avoid termination (clause 4.3 of the Terms). The TOP SKLAD team makes every effort to remind you about upcoming renewal payments, but the responsibility for making the payment lies entirely with the tenant. If automatic payments (subscription) are switched on for the unit, the rental renews automatically and the renewal button is not shown in your account.

You can switch on automatic payments (subscription) when you order a new rental or extend one manually, as long as you pay for whole months: in the "Payment mode" block choose "Recurring payments (subscription)" and confirm that you agree with the recurring payments terms. Your card is securely registered at the bank, and we keep only its masked number.

The rental is always renewed for the same period you had paid for, at the price locked when you ordered. While the subscription is active, dynamic pricing does not apply to you and your price does not change. The first charge attempt is made 2 days before the end of the paid period. If it fails, the system tries again 1 day before the end, and for the third and last time on the last paid day. After a successful charge the rental is renewed automatically and you receive a confirmation and an invoice by e-mail. We e-mail you about every failed attempt. If all three attempts fail, the subscription is deactivated and the rental ends when the paid period runs out, unless you extend it manually in your Account Dashboard with another payment method.

While the subscription is active, you do not receive the usual renewal reminders, and there is no "Extend rental" button in your Account Dashboard, because the rental renews by itself. You can cancel the subscription at any time with the "Cancel subscription" button next to the unit in your Account Dashboard. Cancellation takes effect immediately, and the period you have already paid for stays valid.

On the main page of your Account Dashboard, find the "Subscription (automatic renewal)" block next to the unit, click "Change card" and enter the new card details on the bank page. The bank verifies the new card with a temporary 0.01€ authorization that is refunded straight away, so changing the card costs you nothing. Once the card is verified, all further automatic payments are charged to the new card and the old card is unregistered. A subscription belongs to a specific unit: if you rent several units, change the card for each of them separately.

The new billing period begins on the calendar day immediately following the end date of your previous (already paid) rental period.

If the rental payment is not received on time, this is considered a serious breach of the service rules. In accordance with clauses 8.14 and 9.3 of the Terms of Service, the unit will be cleared by the landlord or contracted parties within 3 days of the paid period ending, in order to return it to an acceptable condition for a new tenant. No additional fines are imposed; however, the security deposit will not be refunded due to the serious breach of service conditions. TOP SKLAD does not provide storage or safekeeping services and does not have the resources to do so: we rent out storage units and ensure they are maintained in an acceptable condition for all current and future tenants.

By 17:00 on the last paid day, you must remove all your belongings, clear any rubbish, and take off your padlock. Then, to officially hand the unit back, log in to your Account Dashboard and click the "Return storage unit" button on the relevant rental tab. In the form that opens, verify that the details are correct and upload 3 photographs: two from inside (showing the unit is empty and clean) and one from outside (showing the padlock has been removed). Next, rate your experience with our service (this information is confidential and is shared in an anonymised form with the analytics team for tenant satisfaction reporting). Selecting one of the three satisfaction levels is mandatory: the form cannot be submitted without it (the submit button will remain inactive). You may also leave a comment (optional), and you must confirm that you have completed all steps in accordance with the unit return rules and that you acknowledge you will lose access to the site upon submitting the form (as the rental will be considered terminated the moment the return form is submitted). After submission, the unit is considered returned, and we will review your request. Upon successful verification of the attached photographs, your security deposit will be refunded (within 5 business days; in rare cases, up to 10 business days depending on the recipient's bank). If the photographs or a visual inspection of the unit by our staff does not meet requirements, the full deposit will be withheld due to violation of TOP SKLAD's service rules.

The tenant should submit a request through their Account Dashboard (via the customer support form, selecting "Request for early termination of the rental agreement").

The contract is concluded for a fixed term (1, 3, 6, or 12 months). With the exception of the statutory 14-day cooling-off period (for consumers), upon early termination initiated by the tenant, refunds for already paid but unused months are generally not issued. However, our service performs a full recalculation excluding the last 14 days of the rental, which are not compensated to the tenant in the event of an early return in accordance with the service rules. The recalculation is based on the tariff corresponding to the actual duration of use. For example: if a unit was rented for 6 months at the corresponding rate, but was actually used for 3.5 months, each day's cost is recalculated at the 3-month rental tariff, and the difference is refunded to the tenant.

If you experience a technical issue, have a payment query, discover damage on the storage site, or the automatic gate is not working and you cannot enter or leave the premises, report it via the customer support form in your Account Dashboard on the website, or send an email to info@top-sklad.com.

The gate opens only for a call from a number in your customer account: the main phone number, or an additional number with access to this site. Please check that:

• you are calling from a number that is in your account and your caller ID is not hidden;
• a newly added number or a change of site access starts working within a few minutes;
• for a rental that starts later, the gate lets you in only from its first day;
• after you hand the unit back, access stays on for another 60 minutes so you can take your things away.

If the gate still does not respond, write to us through the “Report an issue” form in your customer account and give the number you are calling from and the time you tried.

At the Holíčska site the doors open with a personal access code, which you find in your customer account next to the rental. The code works from 00:01 on the first day of the rental until 17:00 on the last paid day; when you extend the rental, it moves on by itself.

If the code does not open the door, press “Change code” next to the rental in your customer account: you get a new code and the old one stops working. If the new code does not work either, write to us through the “Report an issue” form.

Log in to your customer account from another device and, under “Tenant details”, change the main phone number (you confirm it with a code sent to your e-mail) or add another number. The gate switches to the new number within a few minutes. Until then you can enter the site from any other number already in your account. If you do not remember your password, reset it with “Forgot your password?” in the login window.

With a card payment, access is set up right after the payment succeeds, usually within a few minutes. With a bank transfer or a QR code payment, only once the money reaches our account: a QR payment usually arrives by the end of the next business day, a transfer can take up to 5 business days. If you need access right away, pay by card.

If you paid by card and access still does not work after 30 minutes, write to us through the “Report an issue” form.

Under Article 3.3 of the Terms of Service it is strictly forbidden to keep living organisms, weapons, ammunition, explosives, flammables, pyrotechnics, chemicals, corrosives, petroleum products, toxic substances, pressure vessels, medicines and perishable food in the unit. The unit must not be used for sleeping, living or cooking either. You do not have to tell us what you keep in it.

In the event of an emergency threatening the life or health of yourself or others, immediately call the emergency services on 112. Only after doing so, be sure to notify the service management by completing the feedback form or sending a direct email to info@top-sklad.com.

Every tenant automatically receives complimentary basic insurance coverage of up to €2,000. The policy covers robbery, theft, fire, natural disasters, and vandalism (clause 8.3 of the Terms). In addition to insurance, all our locations are situated on private, guarded premises equipped with 24/7 recorded CCTV. When placing your order, you can optionally select enhanced insurance coverage:

• Up to €5,000: +€4.50/month
• Up to €7,000: +€7.50/month
• Up to €10,000: +€12.00/month

The cost of additional insurance is automatically added to your order total.

You are required to immediately notify the landlord of any event (fire, theft, etc.) via the dedicated form on the website (in your Account Dashboard, under the "My TOP SKLAD" section, below the unit return button, via the "Report an insurance claim" link). We recommend documenting the damage with photos/videos beforehand.

The landlord forwards the information to the servicing insurance company. A representative of the insurance company will contact you directly by email to request the necessary documents (police reports, inventories, receipts, lists of affected items and their value). The final decision is made by the insurance company.

To resolve any questions, our tenants can use the customer support form in their Account Dashboard. If you are not yet a tenant or do not have an active rental, a general contact form is available on the "Contact" page. You may also write to info@top-sklad.com; however, emails sent this way are treated as low priority and may take up to 5 business days to process. Our service is designed so that you can resolve 99% of issues online through your Account Dashboard.

If you need to send an official letter in hard copy, please use the registered address: TOP SKLAD s. r. o., Tomášikova 12572/50D, 831 04 Bratislava.

TOP SKLAD is a fully automated self-service platform with round-the-clock online management. There is no traditional office at the storage sites: you visit only your storage unit, and all matters are handled online through customer support.

Our locations are at the following addresses:

• Bratislava: Gessayova 3 (851 03), Kaukazská 2 (851 01), Holíčska 7 (851 05): indoor units, Polianky 15 (841 01), Pionierska (831 02), Tomášikova 50D (831 04): indoor units
• Nitra: Bratislavská 15 (949 01)

You can find an up-to-date map and coordinates for each location on the "Contact" page of our website.

Yes! If you need help transporting your belongings, you can select the corresponding option when placing your rental order (on the rental period selection page), and we will notify our transport partners to get in touch with you. This service is paid and is settled directly with the transport partner upon completion. Additionally, if you are switching to us from a competitor, we will transport your belongings to TOP SKLAD free of charge and offer you special rental terms. To qualify, you will need to provide a scan of your rental agreement with the competitor's site and the pickup address, which must match one of their locations. This offer is valid within Bratislava. Please contact us for details in advance (before placing your order).